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FAQS

FAQs

Q. Can you get red wine out?

A. As a general rule, yes we can. However, a lot of off the shelf stain removers that you can buy in supermarkets, can make a stain permanent. Even though the manufacturers advertise that it can get the stain out. Often they can’t, and it then is almost impossible for us to get the stain out.

Q. Can you make my carpet like new?

A. How “like new” is “like new”? New has never been walked on. New has not got flattened pile. New has not had years of dust and dirt trodden in, and new has not been abraded by dirt. New hasn’t had the sunlight fading the colours. So it would depend on your definition of like new. Yes we can get it clean and get most marks out. Yes even the pile will stand up better after cleaning. But we can’t make abraded pile refract the light the same way the still new pile under your sofa does. So there will be a difference. Having said that, over 90% of my clients say that I’ve made their carpets like new again. So I suppose the answer to the question is YES!

Q. How often should I have my carpet cleaned?

A. Generally, a good rule is at least once a year. Even though your carpet may not look dirty after one year, the fibres are already filling up with damaging debris that can permanently affect your carpets appearance for the worse.

Q. I’ve heard it said that dirty carpets affect indoor air quality, is this true?

A. Absolutely! Carpets and soft furnishings act as filters to your home. If you are asthmatic, your carpets are working for you. They trap the allergic triggers until you have them cleaned out. If you didn’t have carpets, all these allergic triggers would be lying on the floor and they would get stirred up every time you move in the room. And these triggers stay airborne for ten minutes at a time. So ultimately the carpet is for your benefit. However, if you don’t get your carpets cleaned regularly, then your indoor air quality will become compromised as the carpet can only trap so much.

Q. Do you really offer Anti-Allergy Treatments?

A. Yes we do. The Stain Protector that we use has been endorsed by the British Allergy Foundation. In tests carried out by Dr John Maunder, this product was found to “actively eliminate dust-mites” for “up to 14 months” Free phone 0800 072 0767 for Free advice about our Stain Protector with Dust Mite control.

Q. How do you charge?

A. We charge by the “cleanable square footage”. What this means is, you might have a room measuring 10′ x 12′ that gives a 120 sq.ft. However, you might have a fireplace that measure 4′ x 1.5′ that’s 6 sq.ft and you might have a unit that is too heavy to move that measure 5′ x 2′ that 10 sq.ft. So you now have a room of 120 sq.ft. reduced down to a cleanable area of 104 sq.ft. This reduces the cost. This is one of the reasons that we always come out to quote. There are just so many variables.

Q. Why do you insist on pre-vacuuming?

A. 85% of the dirt in your carpet is dry soil. In other words, it can be got out with a good vacuum. If your carpet cleaner does not vacuum before he cleans, all he is doing is turning that 85% into a mud pie in the bottom of your carpet. It’s the 15% that is the most difficult to get rid of, and that’s why we have invested in a Truck Mounted Machine. To make sure we get rid off the rest. (If your carpet cleaner does not pre-vacuum, he should not be in business)

Q. Are you a member of the N.C.C.A. and the I.I.C.R.C.?

A. Yes we are. The National Carpet Cleaners Association and the Institute for Inspection, Cleaning, Restoration and Certification are Trade Associations that set the standards not only on how to clean, but also on ethical business practices. If we were to refuse to abide by these standards, we would lose our membership.
Click on this link to see that we are listed on the Ethical Services Website. http://www.ethicalservices.com/

If you have any other questions that are not covered here or throughout the rest of the site, feel free to email them to me or tel 0800 695 1304.